TDD/TTY (TCOLE 412) - 4 CEU
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15784
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Attention:
- Students will be encouraged to practice using their 9-1-1 TTY/TDD Interface later this course.
- Students may only take this course through TCOLE once during the current 2 year unit.
9-1-1 & Callers Who are Deaf, Hard of Hearing or Speech Impaired
During the course of your career in 9-1-1 Communications you may have very few calls from persons who are Deaf, Hard of Hearing or Speech Impaired, mainly because these persons are a small percentage of the general population. As with any low-frequency, high impact type of call, however, it's important that you are trained and ready.
The Americans with Disability Act of 1990 requires that persons who are disabled have equal access to 9-1-1 and that all Telecommunicators who process emergency calls train to handle calls from callers who are Deaf, Hard of Hearing or Speech Impaired. This training follows many of the recommendations of the National Emergency Number Association’s E9-1-1 TTY Training Operational Standard.
NOTE: This course is not intended to override your department’s policies, procedures, and established practices.
Course Prerequisites
Shanelle D.
5
Joseph N.
4
JOHANNA M.
4
Martha B.
5
Kevin M.
5
DeShana D.
5
Janice F.
5
PATRICIA W.
4
VERY GOOD
Rebecca T.
5
COURSE WAS THOROUGH AND QUESTIONS ARE COMPREHENSIVE TO COURSE
Cynthia P.
5
LAURA D.
5
Natalie T.
5
Rapheal H.
Is this the course needed for Intermediate Certificate??
Brittany B.
5
Lara B.
5
Arturo R.
5
John S.
5
Great course
Grace L.
4
Christine G.
4
Alexander G.
5
CLAYTON T.
5
Sandra B.
1
Passed the test,
Retaking the test although I passed, it’s not showing that I took it at all!
veronica f.
5
veronica f.
5
GAIL B.
1
OK
GAIL B.
1
OK
Angela F.
5
This was a great refresher course, though I did notice that some of the information was duplicated on a few slides (2-3 paragraphs were repeated immediately after the original paragraphs). Thank you for offering this online!
Katie M.
2
KIMBERLY A.
3
Philip N.
4
David G.
5
David G.
5
Dennis M.
3
MEGAN W.
5
Great and informative course
GAIL B.
1
good
JERRY R.
5
MEGAN W.
5
Great and informative course
JERRY R.
5
MICHELLE B.
5
Eric S.
4
Misti J.
4
Donna G.
1
Very informative
Donna G.
5
very informative
Rena L.
5
Dennis C.
4
judith s.
4
judith s.
3
Ronda D.
3
Ronda D.
4
Tony E.
5
Very informative & educating...
deanna p.
4
deanna p.
4
ASHLEY H.
4
Luis L.
5
VERY INTERESTING COURSE WITH A LOT OF INFORMATION, VERY DETAILED DESCRIPTION ON HOW TO HANDLE THIS TYPE OF CALLS
MICHAEL P.
4
MICHAEL P.
4
MICHAEL P.
4
MICHAEL P.
4
MICHAEL P.
4
ok
Michele J.
1
Hard
STEPHEN B.
4
Informative
Mary Ann B.
1
Mary Ann B.
1
JEANNE B.
5
WAS VERY INFORMATIVE
HUGO R.
1
Melinda M.
1
Tanya H.
4
Valerie S.
4
Derek S.
5
Tommy N.
4
Excellent!
Tommie M.
3
Oscar C.
5
BRENDA S.
5
Tina M.
5
Nadia B.
1
awesome
Vu L.
4
Good knowledge! Thank you.
Ted M.
4
Valentin M.
4
Valentin M.
5
crystal e.
5
helpful
Lucheryl S.
1
confusing
Paul H.
3
JEANNE B.
5
Sandra C.
4
GREAT INFORMATION
Nicholas W.
5
Ricardo G.
4
Steven R.
4
NANCY B.
1
i have taken this and passed several times ;but it is showing i passed this course Why?????
i keep trying to get it to record that i passed by taking the test over and over but it still does not show i passed every time : please cforrect this system!
ALEJANDRO G.
1
Von C.
4
Teriann M.
5
Rebecca F.
5
great and informative course
ALEJANDRO G.
2
Von C.
4
interesting course
John G.
5
dana l.
5
Joshua C.
5
MICHAEL H.
5
excellent
SUSAN C.
4
CONNIE T.
5
Linda H.
4
Linda H.
4
Joseph D.
4
Randy H.
5
Daniella W.
5
easy to understand and interactive
SHAMARIAN B.
5
Great course with excellent information!!!
SANDRA A.
4
Stephanie M.
5
Laura C.
5
Anna G.
4
Anna G.
4
WELL DONE
Anna G.
3
Anna G.
4
Jessica G.
2
material dry
Janet J.
1
I took the course and the test and made an 88 TWICE and it's not showing the course is completed.
Aleta T.
3
Susan M.
4
Susan M.
4
Michael L.
5
Florensio C.
5
great
Mary S.
4
Ricardo R.
5
Leila S.
5
Emilia S.
5
larry s.
4
ok
Kevin C.
5
Kadijah C.
5
Ronald D.
5
Timothy W.
4
Carmen B.
4
Renee S.
5
Edwin S.
5
Patricia S.
4
Kadijah C.
5
Ronald T.
5
Kadijah C.
5
JUANITA L.
4
VERY GOOD
Katrina P.
5
esther m.
1
esther m.
1
esther m.
5
Matthew B.
5
Heidi C.
4
Very informative and interesting course.
CLARENCE Y.
5
Tougher than I thought. Really made me dig . Great course. Thanks
CLARENCE Y.
5
Tough course! Good info. Thanks
CLARENCE Y.
5
Edward H.
1
Danny M.
4
Berkley W.
4
Raul A.
4
Sharalyn F.
5
Jeremy A.
4
There are multiple grammatical errors in the course. The content was well explained and useful. The grammatical errors were a bit distracting.
Charles M.
5
Super
Lisa G.
4
Sharon B.
5
kevin j.
2
Venita J.
5
Andrea M.
5
RICHARD W.
4
richard g.
4
Richard D.
1
Nina M.
4
Nina M.
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ZANE A.
5
Patricia F.
3
Patricia F.
4
emede r.
5
Very informative. Learned a lot.
Robert L.
4
Darlene B.
1
Linda H.
4
Good course except that the credit for it is not showing on my CE list!
John H.
4
Shawana H.
4
Sue S.
5
John H.
1
John H.
5
John H.
5
John H.
1
John H.
5
John H.
4
Arnaldo G.
5
learned some good things to helpme on the job
DAWN T.
1
GREAT
DAWN T.
5
GREAT
KAREN H.
5
Yolanda M.
5
very informative!
CONNIE S.
5
renee n.
5
renee n.
5
MARY G.
1
MARY G.
1
MARY G.
1
Roberto M.
5
LaSonya K.
1
Very educational, great class!
LaSonya K.
5
Great course and very educational.
Anthony C.
5
Arnaldo G.
5
good info
Kenyon C.
5
Enjoyed the course, very informative, and just what I needed!
WYLIE W.
5
Grace B.
5
Excellent refresher course. The exam was a little long, but good nonetheless.
Alanna D.
4
I've finished, but it's still saying I'm on 50% done and that I haven't completed the exam, even though the exam shows a check mark, I received 100% on it, and is completed, twice now. But when I go to my courses, it says only 50% complete. I did the whole course. I did all the slides, the two files AND the exam, twice. I need this certificate for my job compliance.
Charles R.
4
Patricia D.
5
chris h.
William B.
Tbh, that was an incredible course. I learned a lot from it and enjoyed reading about the history of the ADA and persons who are deaf.
Robert L.
5
Well done, excellent course.
Kimberly C.
5
Richard F.
5
I come from a family with deaf family members. My mom became deaf at about 25 years old. My grandson was born deaf, so I am familiar with the culture. Good course olny wish more officers were aware of how to talk with deaf people.
Richard F.
5
I come from a family with deaf family members. My mom became deaf at about 25 years old. My grandson was born deaf, so I am familiar with the culture. Good course olny wish more officers were aware of how to talk with deaf people.
Lisa P.
4
Janis M.
5
very thorough and well put together
Janis M.
5
very thorough and well put together
Jennifer P.
5
Jennifer P.
5
Donnetta K.
4
Margaret B.
5
Nakia M.
3
Porfirio R.
5
Very easy to follow
Danielle D.
4
ben l.
good class
Robert K.
BETTY M.
5
JOSE G.
5
GREAT for all 911 dispatchers. Great learning tool
Taylor F.
5
Paula C.
5
Paul R.
Learned a lot. Excellent information. Great course for ALL to take.
David K.
Darla D.
5
Susan M.
4
Maria V.
1
I've taken the course multiple times, passing the final several times. It's still not showing on my CE list. HELP.
Reva F.
5