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  • Students will be encouraged to practice using their 9-1-1 TTY/TDD Interface later this course.
  • Students may only take this course through TCOLE once during the current 2 year unit.

9-1-1 & Callers Who are Deaf, Hard of Hearing or Speech Impaired

During the course of your career in 9-1-1 Communications you may have very few calls from persons who are Deaf, Hard of Hearing or Speech Impaired, mainly because these persons are a small percentage of the general population.  As with any low-frequency, high impact type of call, however, it's important that you are trained and ready.

The Americans with Disability Act of 1990 requires that persons who are disabled have equal access to 9-1-1 and that all Telecommunicators who process emergency calls train to handle calls from callers who are Deaf, Hard of Hearing or Speech Impaired.  This training follows many of the recommendations of the National Emergency Number Association’s E9-1-1 TTY Training Operational Standard.

NOTE:  This course is not intended to override your department’s policies, procedures, and established practices.

Course Prerequisites